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Workforce Management (WFM) Real-Time Analyst - CCI Kenya | Kaziin

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Jobs / Workforce Management (WFM) Real-Time Analyst

Workforce Management (WFM) Real-Time Analyst

CCI KenyaVerified employer

Nairobi (Tatu City)On-siteKES 80K-120Kfull-time

About the role

Track contact center call queues in real time, adjust agent schedules, manage break compliance, and forecast call arrival spikes.

Requirements

Experience with WFM tools (IEX, Teleopti, or Genesys)
Advanced Excel analytics
Quick scheduling decision making

Skills

Workforce ManagementReal-Time AdherenceForecastingExcel

Compensation and benefits

Salary

KES 80K-120K

Type

full-time

Experience

Mid-level

Ready to apply?

Submit your application with your Kaziin profile.

Employer

CCI Kenya

FIND WORK. GET FUNDED. HIRE TALENT.

A smarter way to connect people with opportunity, locally, remotely, and across borders.

Candidates

Find work Download ATS CV Career Support Learn Career profile

Employers

Post a job Search candidates Post a Task Get a Quick Task Browse Quick Tasks

Explore

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Company

Affiliate programme

Terms of service

© 2026 Kaziin. All rights reserved. From Caytron

Privacy Policy•Terms of Service