Learn with focused lessons, practical activities, knowledge checks, and a project in every course. Choose a subject and study at your own pace.
Build foundational knowledge through guided instruction, practical examples, and supported practice. Develop practical skills in understanding a customer's need before explaining a suitable offer through applied scenarios and a final work sample.
You will make: Create a needs-discovery conversation guide and an accurate offer summary.
Explore courseBuild foundational knowledge through guided instruction, practical examples, and supported practice. Develop practical skills in resolving customer questions with listening, clarity, and follow-through through applied scenarios and a final work sample.
You will make: Draft a customer-support response and a follow-up checklist for a service issue.
Explore courseBuild foundational knowledge through guided instruction, practical examples, and supported practice. Develop practical skills in connecting customer requirements to a suitable, honest solution through applied scenarios and a final work sample.
You will make: Prepare a needs analysis and a recommendation that explains benefits and limitations.
Explore courseBuild foundational knowledge through guided instruction, practical examples, and supported practice. Develop practical skills in negotiating interests and options while keeping agreements clear and fair through applied scenarios and a final work sample.
You will make: Write a negotiation preparation sheet with interests, alternatives, boundaries, and an agreement record.
Explore courseBuild foundational knowledge through guided instruction, practical examples, and supported practice. Develop practical skills in mapping customer interactions and keeping service records purposeful through applied scenarios and a final work sample.
You will make: Create a simple customer journey map and a privacy-aware record-keeping checklist.
Explore courseBuild on foundational knowledge by comparing methods, adapting them to constraints, and supporting decisions with evidence. Develop practical skills in account planning and relationship management through applied scenarios and a final work sample.
You will make: Create a practical account planning and relationship management work sample for sales & customer experience. Explain its goal, method, evidence, limitations, and recommended next step.
Explore courseBuild on foundational knowledge by comparing methods, adapting them to constraints, and supporting decisions with evidence. Develop practical skills in customer journey improvement through applied scenarios and a final work sample.
You will make: Create a practical customer journey improvement work sample for sales & customer experience. Explain its goal, method, evidence, limitations, and recommended next step.
Explore courseBuild on foundational knowledge by comparing methods, adapting them to constraints, and supporting decisions with evidence. Develop practical skills in sales pipeline analysis through applied scenarios and a final work sample.
You will make: Create a practical sales pipeline analysis work sample for sales & customer experience. Explain its goal, method, evidence, limitations, and recommended next step.
Explore courseBuild on foundational knowledge by comparing methods, adapting them to constraints, and supporting decisions with evidence. Develop practical skills in service recovery and retention through applied scenarios and a final work sample.
You will make: Create a practical service recovery and retention work sample for sales & customer experience. Explain its goal, method, evidence, limitations, and recommended next step.
Explore courseBuild on foundational knowledge by comparing methods, adapting them to constraints, and supporting decisions with evidence. Develop practical skills in customer research for sales teams through applied scenarios and a final work sample.
You will make: Create a practical customer research for sales teams work sample for sales & customer experience. Explain its goal, method, evidence, limitations, and recommended next step.
Explore courseIntegrate multiple methods, justify complex trade-offs, evaluate uncertainty, and produce work suitable for expert review. Develop practical skills in strategic account and partnership leadership through applied scenarios and a final work sample.
You will make: Create a practical strategic account and partnership leadership work sample for sales & customer experience. Explain its goal, method, evidence, limitations, and recommended next step.
Explore courseIntegrate multiple methods, justify complex trade-offs, evaluate uncertainty, and produce work suitable for expert review. Develop practical skills in customer experience operating models through applied scenarios and a final work sample.
You will make: Create a practical customer experience operating models work sample for sales & customer experience. Explain its goal, method, evidence, limitations, and recommended next step.
Explore courseIntegrate multiple methods, justify complex trade-offs, evaluate uncertainty, and produce work suitable for expert review. Develop practical skills in revenue strategy and sales forecasting through applied scenarios and a final work sample.
You will make: Create a practical revenue strategy and sales forecasting work sample for sales & customer experience. Explain its goal, method, evidence, limitations, and recommended next step.
Explore courseIntegrate multiple methods, justify complex trade-offs, evaluate uncertainty, and produce work suitable for expert review. Develop practical skills in advanced negotiation and commercial planning through applied scenarios and a final work sample.
You will make: Create a practical advanced negotiation and commercial planning work sample for sales & customer experience. Explain its goal, method, evidence, limitations, and recommended next step.
Explore courseIntegrate multiple methods, justify complex trade-offs, evaluate uncertainty, and produce work suitable for expert review. Develop practical skills in customer insights and experience measurement through applied scenarios and a final work sample.
You will make: Create a practical customer insights and experience measurement work sample for sales & customer experience. Explain its goal, method, evidence, limitations, and recommended next step.
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